I recently had an employee bring up a gripe half a dozen times over the last few wks. A disagreement over how we do something in our business process. I disagree emotionally bc “I’ve always done it that way, and I know and like that way.” But I trust and care about him. So in front of the team, for whom he advocated, I explained how I felt, but that I was trusting them and to run with it.
*in spite of hard outcome data or cost analysis
Touché
Takes one to know one lol
I recently had an employee bring up a gripe half a dozen times over the last few wks. A disagreement over how we do something in our business process. I disagree emotionally bc “I’ve always done it that way, and I know and like that way.” But I trust and care about him. So in front of the team, for whom he advocated, I explained how I felt, but that I was trusting them and to run with it.