when the person behind the counter has absolutely no say in whatever policies they’re being required to enforce, the manager is just using them as a scapegoat
Still quite accusatory imo. Better would be I understand we might not be able to resolve this together. Is there someone you could connect me with that could assist further?
when the person behind the counter has absolutely no say in whatever policies they’re being required to enforce, the manager is just using them as a scapegoat
I’ve begun using, “if you don’t have the authority to help me, please transfer me to someone who does.”
Still quite accusatory imo. Better would be I understand we might not be able to resolve this together. Is there someone you could connect me with that could assist further?